Customer Care Representative

1 years

1 - 2 Lacs

Posted:1 day ago| Platform: SimplyHired logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description:

We are looking for a dedicated Customer Support Executive to manage incoming customer calls and orders, ensuring smooth last-mile delivery and an excellent customer experience. The role involves handling payment and delivery coordination, resolving customer concerns promptly, and maintaining accurate order reports and databases. The candidate should be able to build positive rapport with customers and upsell products when appropriate.

Key Responsibilities:

  • Manage all incoming calls and customer orders efficiently.
  • Coordinate and oversee last-mile delivery to ensure timely fulfillment.
  • Enhance customer experience by managing payment and delivery processes.
  • Address customer concerns and complaints in a professional and timely manner.
  • Build positive customer relationships and promote additional products.
  • Maintain order records, generate reports, and manage customer databases.
  • Ensure high levels of customer satisfaction and service quality.

Requirements:

  • Prior experience in customer service or a similar role (FMCG/retail preferred).
  • Strong communication and interpersonal skills.
  • Problem-solving ability with a customer-first mindset.
  • Basic knowledge of order management systems and MS Office.
  • Ability to multitask and handle pressure.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

  • Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
The Betel Leaf Co logo
The Betel Leaf Co

Agriculture

Kolkata

RecommendedJobs for You

bhubaneswar, kolkata, chandigarh, visakhapatnam, hyderabad, vadodara