Customer Care Representative

ICICI Lombard is hiring Customer Relationship Executives – Digital Sales to join our high-energy Contact Centre team in Mumbai. The role involves handling customer queries, driving digital insurance sales, and ensuring excellent customer engagement through voice interactions.

Key Responsibilities

• Engage with potential customers over calls to explain insurance products and services.
• Drive digital sales by converting leads into successful policy issuance.
• Achieve daily, weekly, and monthly sales targets.
• Ensure superior customer experience by answering queries clearly.
• Demonstrate strong knowledge of sales skills and customer relationship management.
• Participate in mock calls and operational training for sales performance.

Qualifications & Skills Required

• Education: Graduate (Full-time/Part-time).
• Experience: 0–2+ years (Freshers welcome).
• Excellent communication in English & Hindi.
• Sales-oriented mindset with persuasive communication skills.
• Knowledge of customer service and quality parameters.
• Ability to confidently explain “What skills are required for sales” during interview.

Work Environment

• Working Days: 5 days a week.
• Week Off: 2 days (rotational).
• Shift Timings: Fixed shift, 9:30 AM – 7:00 PM.
• Process: Voice-only (No transport provided).

Salary & Benefits

• Fresher CTC: ₹1.75 LPA (Approx. ₹12,500 in-hand/month).
• Experienced CTC (0–2+ years): Up to ₹2.50 LPA (Approx. ₹18,000 in-hand/month).
• Unlimited incentives for E-Channel (Digital Sales).
• Career growth in one of India’s leading insurance companies.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month