Customer Care Representative

3 - 5 years

1 - 3 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Client - Boston Renal Requirements

Customer Care Representatives (Female)

Location - Hyderabad

Profile: Frontline service professionals experienced in patient communication and diabetes care coordination.

Job Description (JD):

  • Handle telephonic inquiries and schedule appointments.
  • Manage appointment reminders, follow-ups, and cancellations.
  • Counsel patients on basic therapy instructions and handle queries empathetically.
  • Assist with feedback collection and satisfaction surveys.

Key Result Areas (KRAs):

  • 90% appointment retention and follow-through.
  • High engagement on patient satisfaction metrics.
  • Timely handling of inbound and outbound patient communication.
  • Documentation of patient interactions in CRM/EMR tools.

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