Customer Care Representative

1 - 5 years

0 Lacs

Posted:1 day ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Customer Service Representative, your main responsibility is to interact with customers through various communication channels such as phone, email, and chat. Your role involves resolving customer issues promptly and efficiently to ensure their satisfaction. You will also be tasked with managing customer orders, processing returns, and handling exchanges. Providing accurate and helpful information about products, services, and company policies is crucial in this role. Key Responsibilities: - Answering customer inquiries via phone, email, chat, or other communication channels - Resolving customer complaints, problems, and concerns in a timely manner - Processing customer orders, returns, and exchanges - Offering accurate and helpful information regarding products, services, and company policies Qualifications Required: - Excellent communication skills - Strong problem-solving abilities - Ability to work effectively in a fast-paced environment (Note: No additional details of the company were provided in the job description.),

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