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Manpowergroup Services India logo
Customer Care Representative Manpowergroup Services India

3.0 - 5.0 years

1 - 3 Lacs

hyderabad

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Client - Boston Renal Requirements Customer Care Representatives (Female) Location - Hyderabad Profile: Frontline service professionals experienced in patient communication and diabetes care coordination. Job Description (JD): Handle telephonic inquiries and schedule appointments. Manage appointment reminders, follow-ups, and cancellations. Counsel patients on basic therapy instructions and handle queries empathetically. Assist with feedback collection and satisfaction surveys. Key Result Areas (KRAs): 90% appointment retention and follow-through. High engagement on patient satisfaction metrics. Timely handling of inbound and outbound patient communication. Documentation of patient interacti...

Posted 2 months ago

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