Customer Care Representative

Company Description

Casence is a leading brand specializing in anti-yellow smartphone covers, providing innovative and stylish protection. Based in Delhi, Casence offers high-quality, durable, and crystal-clear phone covers that resist yellowing over time. Designed for Gen Z and modern consumers, our products ensure long-lasting clarity and elevate your phone's style.

Role Description

This is a full-time position for a Customer Care Representative located on-site in Delhi, India. The Customer Care Representative will be responsible for addressing customer inquiries, providing excellent customer support, ensuring customer satisfaction, and maintaining clear communication with customers. Daily tasks include handling customer complaints, processing orders, and providing information about products and services.

Qualifications

• Strong Interpersonal Skills and Communication abilities
• Customer Support and Customer Service experience
• Proven track record of ensuring Customer Satisfaction
• Ability to handle customer complaints effectively
• Excellent problem-solving skills and attention to detail
• Proficiency in using customer care software and tools
• Prior experience in retail or e-commerce is a plus