Posted:2 days ago|
Platform:
On-site
Full Time
A Customer Care Manager at Maruti Suzuki plays a vital role in ensuring customer satisfaction throughout the car ownership experience. Here's a breakdown of the typical responsibilities: Customer Focus: Addressing customer inquiries and complaints related to sales, service, or spare parts. Resolving customer issues promptly and efficiently, ensuring a positive experience. Maintaining accurate customer records and ensuring clear communication throughout the service process. Team Leadership (Optional): Depending on the dealership size, you might supervise a team of customer service representatives. This would involve tasks like: Assigning tasks and monitoring performance. Providing coaching and mentoring to improve customer service skills. Maruti Suzuki Specifics: Having a strong understanding of Maruti Suzuki products, services, and warranty policies is essential. Staying updated on company guidelines and procedures for customer interaction. Additional Skills: Excellent communication and interpersonal skills to build rapport with customers. Problem-solving skills to effectively address customer concerns. Ability to work effectively under pressure and meet deadlines. Strong computer literacy, especially in CRM (Customer Relationship Management) systems. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
Poddar Car World Pvt Ltd
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