Infinity Hyundai is based out of, Jharsuguda – 768201, Jharsuguda, Odisha, India. We are committed to delivering quality vehicles and exceptional service to our customers. Our focus on customer satisfaction and support aims to create a positive and rewarding experience for every client.

Role Description

This is a full-time, on-site role for a Customer Care Manager located in Jharsuguda. The Customer Care Manager will be responsible for managing customer service operations, ensuring customer satisfaction, providing customer support, and resolving issues promptly. The role involves analyzing customer feedback, improving service processes, and maintaining effective communication with customers and team members.

Qualifications

Proficiency in Customer Satisfaction, Customer Service Management, and Customer Support
Strong Analytical Skills for assessing and improving customer service operations
Excellent Communication skills for effectively interacting with customers and team members
Ability to work on-site in Jharsuguda
Previous experience in the automotive industry is a plus
Bachelor's degree in Business Administration, Management, or related field

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Customer Care Manager