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Jobs in mumbai city
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Gandhi Automations Pvt. Ltd.
>
Customer Care Manager

Customer Care Manager

Gandhi Automations Pvt. Ltd.

10 - 20 years

|

0 Lacs

Posted:7 hours ago| Platform: Shine logo

Apply

Skills Required

customer sales service amc after

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Respond to customer inquiries and service requests via phone, email, and toll-free lines in a courteous and efficient manner.
Register service requests and provide clients with reference numbers and clear information on visit procedures.
Collaborate with internal departments to ensure timely and effective service coordination.
Support Field Service Engineers (FSEs) in preparing accurate and comprehensive service reports.
Review service reports and ensure appropriate follow-up for seamless resolution.
Encourage customer participation in satisfaction surveys to gather valuable feedback.
Coordinate with FSEs and Project Execution teams for smooth handling of replacements and Annual Maintenance Contract (AMC) visits.
Maintain detailed service records and highlight areas for product or process improvement.
Prepare insightful Root Cause Analysis (RCA) and service performance reports to support ongoing improvement initiatives.

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Gandhi Automations Pvt. Ltd.

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