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Epitome Projects
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Customer Care Management

Customer Care Management

Epitome Projects

6 - 8 years

6 - 8 Lacs

Hyderabad

Posted:6 days ago| Platform:

Apply

Skills Required

Target Achievement Revenue Targets creatively Relationship Building meet deadlines

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

We are looking for an experienced and customer-focused Customer Relationship Management (CRM) to manage and enhance our client relationships throughout the real estate transaction process. The CRM will act as a key liaison between customers and internal teams, ensuring high levels of customer satisfaction, resolving issues promptly, and supporting sales conversions and after-sales service.

Key Responsibilities:

Serve as the main point of contact for clients from booking to possession and post-possession.
Build and maintain long-term relationships with customers to ensure repeat business and referrals.
Ensure timely updates to customers regarding payment schedules, documentation, project progress, and handover timelines.
Address and resolve customer concerns, complaints, and queries in a professional and timely manner.
Coordinate with internal departments (sales, accounts, legal, and projects) to provide accurate information and seamless service to customers.
Maintain detailed records of interactions, transactions, and follow-ups through CRM software.
Support documentation, agreement execution, registration, and possession handover processes.
Organize and manage customer site visits, walkthroughs, and handover events.
Collect customer feedback and analyze it to recommend service improvements.
Assist in collection follow-ups and ensure timely payments as per the agreed schedule.
Manage customer loyalty programs and build strategies to improve satisfaction and engagement.

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Customer Care Management