Customer Care Leader

Role Overview: As a Customer Care Leader at Barclays, you will play a pivotal role in shaping the future by supporting various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Your main objective will be to lead and develop a highly engaged team to achieve consistently excellent customer outcomes through innovative strategies. Key Responsibilities: - Stakeholder Management: Work effectively with cross-functional teams, auditors, and compliance professionals. - Ability to work in a fast-paced, deadline-driven environment. - Risk and control framework awareness. - Relevant experience of Lean Six Sigma. Desirable Skill Sets: - Strong Automation Knowledge: Hands-on experience with automation (AI) across the project delivery lifecycle including Risk and control, cost benefit, Python, and business care analysis. - Customer and journey mapping: Proficient in value stream mapping, managing end-to-end stakeholder engagement. - Technology and Software Delivery: Experience in using technology to streamline processes with exposure to automation platforms (e.g., UI path), APIs, Appian, Data management, and digitalization. - Project Management: Solid understanding of project management and practical exposure to project execution. - Flexibility in working hours. Qualifications Required: - Bachelor's degree in a relevant field. - Prior experience in customer service leadership roles. - Strong communication and interpersonal skills. - Ability to drive operational performance and adhere to risk frameworks. - Market research acumen to identify opportunities for business growth. Additional Details of the Company: Barclays values Respect, Integrity, Service, Excellence, and Stewardship as its moral compass. The Barclays Mindset of Empower, Challenge, and Drive serves as the operating manual for behaviors within the organization. The company emphasizes creating an environment for colleagues to thrive and deliver to a consistently excellent standard through leadership behaviors such as listening, inspiring, aligning across the enterprise, and developing others.,