Customer Care -International Voice Process

Job Description

We require excellent Voice skilled resources for our Customer Care team. 25 International quality voice resources who will be equally flexible and comfortable to pick up Calls, Emails and Chats basis the flow Shift Timing: North America The qualification and competencies required for this position will be: Experience 2 years plus Competency Critical Thinking, Analytical mind, Problem solving approach, Matured and Accountable Education Minimum UG (10+2 passed through full time education) and above / full time diploma from accredited Education boards Excellent English communication skills (Verbal written) Typing speed 20WPM@ 100% accuracy They should be willing to work in rotational night shifts (US) rotational week offs. Candidates with an availability of 15 days or less will be preferred This will be a work from office model (WFO). There may be a scope of WFH during the training period. Post the training basis the business needs the work model will be decided Candidates need to live within our specific transport boundaries in order to avail the door-to-door pickup and drop facility provided by the employer We offer attractive monthly incentives slabs based on performance Must have : 120 MBPS Download, 10 MBPS Upload Speed Requirement for Wifi to continue Work From Home