Customer Care Executive

1 years

1 - 3 Lacs

Posted:2 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We’re looking for a friendly and efficient Customer Care Executive to handle client queries and ensure smooth service before, during, and after their trip. You’ll be the go-to person for resolving issues, coordinating with internal teams, and delivering a seamless travel experience.

  • Manage customer queries via calls, WhatsApp, and email
  • Good communication in English & Hindi
  • Provide details on bookings, itineraries, payments, and policies
  • Follow up post-trip for feedback and reviews
  • Handle changes, cancellations, and refund processes
  • Maintain CRM records and ensure high client satisfaction
  • Strong interpersonal skills, problem-solving attitude, and a calm demeanor

Job Type: Full-time

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer service: 1 year (Required)

Work Location: In person

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