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Customer Care Executive - US Voice Process

Customer Care Executive - US Voice Process

Stamford Technology

1 - 4 years

3 - 5 Lacs

gurugram

Posted:2 weeks ago| Platform:

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Skills Required

customer care inbound voice process communication skills bpo voice us voice process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

CCE Executive

Role :

Experience :

Interview Mode :

Location :

Shift Timing :

Cab Facility :

Interested candidates may apply by below button or share CV on whatsapp

8826333496

Role:

Handle inbound/outbound calls for US customers (Patients), resolve queries, provide accurate information, and ensure anexcellent customer experience.
Update & Maintain Customer records in the CRM system.
Meet or exceed performance metrics such as quality, call handling time, and customer satisfaction.

Requirements:

Graduate, 13 yrs BPO or US process experience
Excellent English communication & listening skills
Basic computer knowledge
Willing to work night shifts

Benefits:

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