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SHIKSHA
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Customer Care Executive Trainer

Customer Care Executive Trainer

SHIKSHA

2 years

1 - 2 Lacs

madhubani

Posted:2 weeks ago| Platform: GlassDoor logo

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Skills Required

training service communication reports presentation adaptability teaching

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

We are looking for a Customer Care Executive Trainer with at least 2 years of experience in training or customer service. The trainer will be responsible for preparing and guiding customer care executives with the required communication skills, process knowledge, and customer handling techniques.

Key Responsibilities:

Conduct training sessions (classroom/online/on-job) for new and existing customer care executives.
Train in voice and non-voice customer support, soft skills, and customer handling.
Prepare and update training materials, presentations, and handouts.
Assess trainee performance and provide feedback for improvement.
Coordinate with HR and Operations to ensure training effectiveness.
Maintain training reports and records.

Required Skills:

Strong communication and presentation skills.
Good knowledge of customer service operations.
Ability to engage, motivate, and evaluate trainees.
Patience, adaptability, and problem-solving skills.

Qualification & Experience:

Graduate in any discipline.
Minimum 2 years of experience in customer service/training role (BPO or customer care domain preferred).

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Education:

Bachelor's (Required)

Experience:

Teaching experience: 3 years (Required)

Work Location: In person

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