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The Muthoot Group
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Customer Care Executive

Customer Care Executive

The Muthoot Group

0 years

0 Lacs

guntur andhra pradesh india

Posted:2 days ago| Platform: Foundit logo

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Skills Required

gold loan products customer service kyc compliance

Work Mode

On-site

Job Type

Full Time

Job Description

This job is provided by apna.co Handle customer inquiries related to gold loans through phone calls, walk-ins, or digital channels
Explain gold loan products, interest rates, tenure, repayment options, and company policies clearlyAssist customers with gold loan application processing and documentationMaintain accurate customer records and update loan-related information in the systemAddress customer complaints and resolve issues in a timely and professional mannerFollow KYC, compliance, and internal process guidelines strictlyCoordinate with branch staff and backend teams for smooth loan processingRemind customers about due dates, renewals, and repayments when requiredEnsure excellent customer service and build long-term customer relationships

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Customer Care Executive