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Ciel Hr
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Customer Care Executive

Posted 9 months ago. This role may no longer be accepting applications.

Customer Care Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Ciel Hr

0 - 2 years

2 - 3 Lacs

Gurgaon Haryana India

Posted:9 months ago

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Job Description

Description

We are seeking a motivated Customer Care Executive to join our dynamic team in India. The ideal candidate will be responsible for providing outstanding customer service and support to our clients, ensuring a positive customer experience.

Responsibilities

Manage customer queries and provide timely resolutions via various communication channels (phone, email, chat).
Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
Document customer interactions and feedback for continuous improvement.
Assist in the development of customer care policies and procedures.
Collaborate with other departments to resolve complex customer issues.

Skills and Qualifications

Excellent verbal and written communication skills in English and Hindi.
Strong interpersonal skills to interact with customers and team members.
Proficient in using customer service software and Microsoft Office Suite.
Ability to work in a fast-paced environment and handle multiple tasks.
Basic understanding of customer service principles and practices.

Skills Required

crm software data analysis customer support time management international chat process

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Work Mode

On-site

Job Type

Full Time

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Customer Care Executive