*Company:* Ienergizer *Location:* Noida, Sector 60 *About Us:* Ienergizer, a leading BPO located in Noida’s vibrant Sector 60, is dedicated to providing top-tier customer service for the US telecom industry. We are looking for motivated individuals to join our Project one blended process, which focuses on a blend of chat and voice support. ienergizer noida is hiring for Project OneBlended Process (70% chat & 30% voice), any graduate or undergrad. with minimum 06 months of international chat/email or blended process and with good communication and written skills can apply, 5 days a week working with rotational shifts and rotational offs., no cab, work from office profile. *Job Description:* As a Customer Service Executive for the process, you will be responsible for managing both chat and voice interactions, ensuring customer queries are handled efficiently and effectively. *Key Responsibilities:* - Handle customer inquiries and issues through chat (70%) and voice (30%). - Proactively manage chat flows to resolve customer concerns. - Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction. - Manage customer interactions under pressure with professionalism and composure. - Collaborate with team members to enhance the overall customer experience. *Requirements:* ~Education: Graduates preferred. Experience: ~Undergraduates with a minimum of 6 months BPO, blended, or chat experience. ~Excellent written and verbal communication skills. ~Ability to work graveyard shifts. ~Immediate joiners preferred. ~Working Conditions: ~Schedule: 5 days working with 2 rotational days off each week. ~Shifts: Graveyard shifts only.

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Customer Care Executive

Sector 60, Noida

Experience: Not specified

INR 0 - 0 Lacs

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