We are seeking a friendly, empathetic, and patient-focused Customer Care Executive to provide exceptional service to patients, their families, and visitors. The role involves handling inquiries, resolving issues, and ensuring a positive experience for all stakeholders.

Key Responsibilities:

Greet and assist patients/visitors at the hospital reception or via phone/email.
Address queries about services, appointments, billing, and facilities.
Resolve complaints/issues promptly and escalate complex cases to management.
Coordinate with departments (registration, billing, etc.) to resolve patient concerns.
Maintain accurate records of interactions and feedback.
Ensure compliance with hospital policies (HIPAA, data privacy).
Assist in improving service quality through feedback collection.

Required Skills:

Excellent communication (verbal/written) in English, Hindi, and local languages.
Empathy, patience, and problem-solving abilities.
Basic computer skills (MS Office, hospital software).
Ability to handle high-volume calls and multitask.
Prior experience in a similar role (preferred).

Qualifications:

Graduate in any field; hospitality/healthcare certification is a plus.
0–2 years of experience in customer service.
Certification in customer service or patient relations is an advantage.

Contact : [email protected] or 6290917626

Job Type: Full-time

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits:

Provident Fund

Work Location: In person

More Jobs at Superhealth Hospital

Staff Nurse - NICU

koramangala, bengaluru, karnataka

2.0 - 2.0 yrs

Salary: Not disclosed

Staff Nurse - OPD

koramangala, bengaluru, karnataka

Experience: Not specified

Salary: Not disclosed

Staff Nurse - OPD

india

Experience: Not specified

Salary: Not disclosed

Customer Care Executive

koramangala, bengaluru, karnataka

2.0 - 2.0 yrs

INR 2 - 6 Lacs

Staff Nurse - Ward

koramangala, bengaluru, karnataka

2.0 - 2.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.