Customer Care Executive (Operations)

Customer Care Executive – Operations

Location: Kalyan
Department: Operations
Band: Specialist
Reports To: Sr. Operations Executive
Company: West Pioneer Properties (India) Pvt. Ltd.

Job Overview

The Customer Care Executive (CCE) is responsible for overseeing end-to-end mall operations, ensuring timely completion of tasks, maintaining operational quality standards, and delivering excellent customer and retailer support.

Job SpecificationsEducation

• Any Graduate
• MBA preferred

Skills

• Excellent communication skills
• Strong computer skills: MS Excel, MS Word, etc.
• Strong coordination & interpersonal skills
• Analytical and reporting capabilities

Experience

• 3–5 years of relevant experience, preferably in the retail/mall industry
• Minimum age: 25 years

Key ResponsibilitiesRetail Operations & Customer Service

• Address and resolve in-house retailer complaints by coordinating with relevant departments.
• Act as the primary point of contact for patrons, providing friendly and professional customer service.
• Maintain strong retail relations, representing mall management while coordinating with media, community, and local authorities when required.

Operations Coordination

• Coordinate with MEP, Security, Housekeeping, Parking, and outsourced teams for daily operational requirements.
• Oversee fit-out work for retail brands and ensure timely completion.
• Prepare snag reports and follow up on resolution.
• Work closely with the Project Team on mall renovation and upgrade work.
• Conduct weekly meetings with outsourced team members to ensure process adherence.

Events & Marketing

• Assist with organizing mall events and activities.
• Coordinate events for retail partners to support mall marketing initiatives.

Compliance & Administration

• Coordinate with government departments to ensure compliance with regulations, contracts, and zoning ordinances.
• Maintain daily operations records, SOPs, inventory logs, and administrative reports.
• Prepare, analyze, and share operational reports as required.

Job Types: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

Education:

• Secondary(10th Pass) (Preferred)

Experience:

• customer care - operation: 3 years (Required)

Work Location: In person