Customer Care Executive (Only Female)

Experience: NA

Education: Minimum qualification is 10 + 2

English

Employment: Full time

Knowledge and Skills Required Communication Skills:

• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills ability to clearly understand and state the issues customers present
• Ability to concentrate follow customers issues without distraction to resolution
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

• Ability to use a desktop computer system
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrates understanding of the Internet, Carhatke.com website, and competitor websites
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications
• Demonstrates an ability to learn in various media
• Ability to successfully adapt to changes in the work environment

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a fastpacked environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned

Problem Solving Skills:

• Effective problem solving skills including decision making, time management and immediate
• prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet business
• need
• Ability to maintain composure in highly escalated situations
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They
• will be creative and analytical problem solvers with a passion for excellent customer service.

Job Type: Full-time

Pay: ₹10,316.17 - ₹27,552.87 per month

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Speak with the employer
+91 8130080369