Customer Care Executive

3 years

1 - 3 Lacs

Posted:1 week ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

We are seeking a Customer Support Executive to manage communication with USA-based jewelry retailers, wholesalers, and buyers. The ideal candidate will handle inquiries related to diamonds, orders, pricing, availability, and after-sales support, ensuring an exceptional customer experience.

Key Responsibilities

  • Handle customer inquiries via email, WhatsApp, live chat, and calls during USA business hours
  • Assist clients with diamond & jewelry product details, pricing, availability, and certifications
  • Coordinate with sales, operations, and logistics teams for order processing and updates
  • Maintain accurate CRM records and client communication logs
  • Resolve customer concerns professionally while maintaining brand reputation
  • Follow up on quotes, confirmations, deliveries, and after-sales support
  • Support repeat business by building long-term client relationships

Required Skills & Qualifications

  • Graduate or equivalent (Jewelry / Gemology background is a plus)
  • 1–3 years of experience in customer support, sales coordination, or B2B support
  • Excellent written and spoken English (USA client communication)
  • Basic knowledge of diamonds (4Cs), jewelry terms, and certifications preferred
  • Comfortable working evening / night shifts
  • Proficiency in email handling, WhatsApp Business, CRM tools, and MS Office

Preferred Candidate Profile

  • Experience in diamond, jewelry, or luxury goods industry
  • Prior exposure to international clients (USA / Europe)
  • Strong problem-solving and communication skills
  • Professional, polite, and customer-focused attitude

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

  • Leave encashment

Work Location: In person

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