Posted:6 hours ago|
Platform:
Work from Office
Full Time
JD :
1) The Service Provider shall provide help desk operators as deemed fit to aviation and ensure that the help desk operator will get all services complaints of buildings/terminals , forward the complaints to respected teams and ensure their closure as per the agreed response time.
2) All priority types of complaints will be cleared as per standards
3) The help desk operator will adhere to the response time as per agreed response time.
4) The Service Provider will generate daily complaint sheets through CMMS and will provide
client. Each complaint should have a unique number and must be able to track back.
5) Emergency calls & complaints are to be attended and circulated on priority to Key Account Manager,
6) Updating all the contact numbers of Key positions & escalation matrix at least twice in a year
The Service Provider shall intimate to concerned person regarding breakdown of any equipment log the same at the AVIVO system.
7)The Service Provider shall ensure proper supervision of preventative maintenance related to personal security equipment as per the schedule and responsible for proper documentation of related reports through
Regards,
Nandini Bhitale
Contact No; 9137841023
Email : Nandini.Bhitale@ocs.co.uk
OCS Group
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