Customer Care Executive

Client: A Leading D2C baby product brand was founded in 2014 in Ahmedabad, Gujarat. Company is having annual turnover of around 120 Crs & employee strength of 120 employees & they are providing international safety standard certified bay products by their e-commerce website & online market platforms like Amazon, Flipkart & other leading online & offline platforms. Their product range includes high-chairs, beddings, strollers, car seats, a nursery range, ride-on, grapple toys, a feeding range, and more. Witnessing the huge need for the baby care segment, the brand has introduced compact, lightweight 'Baby Feather Diaper' wipes and Diaper Bin this year. With a strong commitment to sustainability, recently the brand has launched an exclusive baby products range that includes baby cream, lotion, soap, shampoo, powder, and baby massage oil. Job Title –Customer Care Executive Department – Customer Care Working days and timings – 6 days 9.30 am to 6.30 pm Location – Ahmedabad Experience: - Minimum 1 year Qualification - Graduate Job Role & Responsibilities: Solving customer queries over call, mail or text Coordinating with team mates Respond to customer inquiries Focus on customer satisfaction Share open and closing counts for tickets, calls, and chats. Manage refunds Maintain daily and weekly reports Handle order cancellations Perform finance-related tasks Conduct quality checks of calls and chats on a daily basis Benefits for their employees: - Mediclaim for employee along with spouse and child (upto 2) Personal accidental Insurance of employee No sandwich leave policy Flexible working hours Performance Bonus to Best performers in every quarter Paid Maternal & Paternal leaves Yearly performance appraisal All perks and Leaves are given from the day of joining ,No restriction during probation period Fun employee engagement activities every month CSR activities done on monthly basis Employee Birthday and Work Anniversary Celebrations Employee friendly culture to encourage good work life balance If your profile is matching with requirement & if you are interested for this job, please share your updated resume with details of your present salary, expectations & notice period. If your profile is matching with the requirement & if you are interested for this job, please share your updated resume at recruitment.synergy2@gmail.com with details of your present salary, expected salary & notice period. Show more Show less