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Customer Care Executive

2 years

1 - 2 Lacs

Posted:4 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibilities

  • Provide accurate and timely information to customers via calls, emails, or chat, addressing their questions and concerns.
  • Efficiently resolve customer issues and complaints to ensure satisfaction while maintaining professionalism.
  • Keep detailed records of customer interactions, feedback, and actions taken in a CRM system or database.
  • Suggest products or services that align with customer needs, boosting revenue while maintaining customer focus.
  • Foster strong relationships with customers to enhance loyalty and retention by providing personalized service.
  • Follow company policies, guidelines, and scripts to maintain consistency and compliance in customer interactions.
  • Share customer feedback and suggestions with relevant teams to improve products, services, and processes.
  • Meet performance targets such as response time, resolution time, and customer satisfaction scores.
  • Escalate complex issues to higher authorities or specialized teams when required, ensuring prompt resolution.
  • Stay updated on products, services, and industry trends to provide accurate and relevant information to customers.

Other Benifits

  • Proving Company accommodation
  • Canteen facility available.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

  • Health insurance

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer service: 2 years (Preferred)

Work Location: In person

Application Deadline: 20/07/2025

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