Customer Care Executive (Hindi)

0 years

3 - 4 Lacs

Posted:2 weeks ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Part Time

Job Description

Job description

Key Responsibilities:

  • Answer inbound calls and provide assistance with customer queries, requests, and complaints.
  • Raise requests and complaints in the CRM tool on behalf of the customer.
  • Generate leads and educate customers about new products and their benefits.
  • Maintain compliance with company guidelines and regulations.
  • Identify problem indicators and provide feedback for process improvements.
  • Adhere to monthly performance metrics, including quality, efficiency, and accuracy.
  • Maintain a strong knowledge of products, processes, and systems.
  • Achieve sales targets and contribute to team goals.

Skills & Qualifications:

  • Excellent verbal communication skills with the ability to engage customers effectively.
  • Strong customer service orientation and problem-solving skills.
  • Ability to comprehend and capture customer information accurately.
  • Basic knowledge of banking and credit card products is preferred, but not mandatory.
  • Must be able to work effectively under pressure and handle multiple priorities.
  • Prior experience in a customer service or sales role is a plus.

Share your profile with Vinoth HR - 8300133988

Job Type: Fresher

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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