Customer Care Executive (Hindi)

Job description

Key Responsibilities:

• Answer inbound calls and provide assistance with customer queries, requests, and complaints.
• Raise requests and complaints in the CRM tool on behalf of the customer.
• Generate leads and educate customers about new products and their benefits.
• Maintain compliance with company guidelines and regulations.
• Identify problem indicators and provide feedback for process improvements.
• Adhere to monthly performance metrics, including quality, efficiency, and accuracy.
• Maintain a strong knowledge of products, processes, and systems.
• Achieve sales targets and contribute to team goals.

Skills & Qualifications:

• Excellent verbal communication skills with the ability to engage customers effectively.
• Strong customer service orientation and problem-solving skills.
• Ability to comprehend and capture customer information accurately.
• Basic knowledge of banking and credit card products is preferred, but not mandatory.
• Must be able to work effectively under pressure and handle multiple priorities.
• Prior experience in a customer service or sales role is a plus.

Share your profile with Vinoth HR - 8300133988

Job Type: Fresher

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person