Customer Care Executive

Job Overview:

We are looking for a Customer Care Support Executive who will be the first point of contact for customers, providing timely and effective assistance, and ensuring a seamless customer experience. The ideal candidate should be empathetic, tech-savvy, and solution-oriented. The ideal candidate must demonstrate excellent communication skills in English and show a strong willingness to relocate to one of our branch offices in Pune or Dubai.

Key Responsibilities:

• Respond to customer queries via phone, email, chat, or social media
• Provide accurate, valid, and complete information by using the right tools and resources
• Resolve product or service-related issues promptly and professionally
• Maintain customer interaction records and follow up for resolution
• Ensure high levels of customer satisfaction through quality support
• Escalate unresolved issues to appropriate departments
• Work with internal teams (technical/support/sales) to provide end-to-end assistance
• Adhere to support protocols, SLAs, and company standards

Required Skills & Qualifications:

• Proven customer support experience (1–3 years preferred)
• Strong communication and interpersonal skills
• Tech-savvy with the ability to understand and explain software or product-related queries
• Ability to multitask, prioritize, and manage time effectively
• Problem-solving attitude and attention to detail
• Flexibility to work in shifts if required
• English Fluency is mandatory
• Willingness to relocate to Pune or Dubai as per company requirement

Preferred Skills: Fluency in English

Benefits:

• Competitive salary and incentives
• Learning and growth opportunities
• Supportive and collaborative team environment

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹35,000.00 per month

Ability to commute/relocate:

• Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Language:

• English (Required)

Work Location: In person