Posted:1 month ago|
Platform:
Work from Office
Full Time
Company Name: AquaCentric Therapy
Location: Worli Centre
Exp Preferred: 1-3 yrs in healthcare centers
* Maintaining Consumption, tracking business pipeline, Collection planning for the month and ensuring that individual and team targets are met to achieve business goals of clinic.
* Focus on Ticket Size, Customer Count & Customer conversion
* Category management (Ortho, Neuro, womens health care, Pediatrics)
* Customer Services
* Responsible for providing Quality and Effective services to the customer.
* To meet and engage with HNI and other customers and focus on repeat buys
* Responsible for Client Feedback on quality of services and customer experience.
* Responsible for Complaint Management; acknowledge and resolve complaints; timely escalating unresolved complaints.
* Responsible for Mystery Audit Score /NPS Ensures a high degree of Customer Service and experience for all customers visiting clinic i.e. living up to the Aqua Centric promise of a world class clinic.
* Focus on Customer Retention
HR Manager: Neha Samuel
Email Contact: Neha.Samuel@sharrpventures.com
AquaCentric Therapy
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