Mumbai
INR 1.75 - 3.0 Lacs P.A.
Work from Office
Full Time
Company Name: AquaCentric Therapy Location: Worli Centre Exp Preferred: 1-3 yrs in healthcare centers Role: Responsible for Appointments scheduling, tele calling, Business performance of clinic, client counseling and feedback. *Responsibilities: * Maintaining Consumption, tracking business pipeline, Collection planning for the month and ensuring that individual and team targets are met to achieve business goals of clinic. * Focus on Ticket Size, Customer Count & Customer conversion * Category management (Ortho, Neuro, womens health care, Pediatrics) * Customer Services * Responsible for providing Quality and Effective services to the customer. * To meet and engage with HNI and other customers and focus on repeat buys * Responsible for Client Feedback on quality of services and customer experience. * Responsible for Complaint Management; acknowledge and resolve complaints; timely escalating unresolved complaints. * Responsible for Mystery Audit Score /NPS Ensures a high degree of Customer Service and experience for all customers visiting clinic i.e. living up to the Aqua Centric promise of a world class clinic. * Focus on Customer Retention HR Manager: Neha Samuel Email Contact: Neha.Samuel@sharrpventures.com
Mumbai
INR 1.75 - 4.0 Lacs P.A.
Work from Office
Full Time
Company Name: AquaCentric Therapy Location: Worli Centre Exp Preferred: 1-3 yrs in healthcare centers, Customer Care, Front Desk Compensation: 2.5 Lakh to 3.5 Lakh CTC plus incentives Shift: 7 AM to 3:30 PM Role: Responsible for Appointments scheduling, tele calling, Business performance of clinic, client counseling and feedback. *Responsibilities: * Maintaining Consumption, tracking business pipeline, Collection planning for the month and ensuring that individual and team targets are met to achieve business goals of clinic. * Focus on Ticket Size, Customer Count & Customer conversion * Category management (Ortho, Neuro, womens health care, Pediatrics) * Customer Services * Responsible for providing Quality and Effective services to the customer. * To meet and engage with HNI and other customers and focus on repeat buys * Responsible for Client Feedback on quality of services and customer experience. * Responsible for Complaint Management; acknowledge and resolve complaints; timely escalating unresolved complaints. * Responsible for Mystery Audit Score /NPS Ensures a high degree of Customer Service and experience for all customers visiting clinic i.e. living up to the Aqua Centric promise of a world class clinic. * Focus on Customer Retention Group HR Manager: Neha Samuel Email Contact: Neha.Samuel@sharrpventures.com
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