Customer Care Executive (Fresher)

0 years

0 - 2 Lacs

Posted:1 month ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a friendly and proactive Customer Care Executive (Fresher) to join our team. The role involves handling customer calls, providing information, resolving basic queries, and ensuring a smooth customer experience.

Responsibilities

  • Handle inbound and outbound customer calls
  • Provide accurate information about products/services
  • Resolve basic customer queries politely and professionally
  • Record customer details, feedback, and call outcomes
  • Maintain updated records in CRM/Excel
  • Follow communication scripts and service protocols
  • Escalate complex issues to the senior team when required
  • Ensure high customer satisfaction and service quality
  • Share daily reports with team lead

Requirements

  • Fresher / 0–1 year of experience
  • Strong communication skills in English + local language
  • Good listening skills and problem-solving attitude
  • Basic computer knowledge (MS Office/CRM)
  • Polite, patient, and customer-friendly approach
  • Ability to work in a fast-paced environment
  • Immediate Joiners Preferred

Job Type: Full-time

Pay: ₹8,296.07 - ₹20,000.00 per month

Application Question(s):

  • What is your Current CTC?
  • Which is your Current Location?
  • Do you have Notice Period?
  • Do you have experience in Calls?

Work Location: In person

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