Customer Care Executive

Job Opening: International Voice Process

Location: Athena Building , 1 Floor Mind space, Malad West Mumbai , Maharashtra-400064

Experience:

SHIFTS: 5 Days Working & 2 Rotational Week Off.

Shift Timings:

We are hiring for an International Voice Process role where you will be responsible for providing exceptional customer service and resolving customer queries via phone or voice channels. The role requires communication with international customers, so fluency in English and a strong customer-focused attitude are essential.

Key Responsibilities:

• Handling inbound and outbound customer calls for international clients.
• Resolving customer issues and providing effective solutions.
• Maintaining high levels of customer satisfaction and service quality.
• Meeting individual and team performance targets.
• Documenting customer interactions and processing transactions.

Required Skills and Qualifications:

• Fluency in English (both verbal and written).
• Excellent communication and listening skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving abilities.
• Previous experience in voice-based customer service (preferred but not mandatory).
• Willingness to work in rotational shifts (including night shifts, if applicable).

Benefits:

• Competitive salary
• Health and wellness benefits.
• Opportunity for growth and career advancement.
• Training and development programs.
• [Other benefits, if any.]

If you're looking for an exciting opportunity to work in a global environment and make a difference, apply today!

SHIFTS:5 Days Working & 2 Rotational Week Off.

. Educational documents ( all originals).

2. Experience documents (Offer letter, Relieving letter, last 3 months payslip/bank statement).

3. Aadhar card, Pancard.Interested candidates please share your resume on what's app or call on 8286292944 or Mail CV on" Kartiksam@firstsource.com.

Come and meet

Location

Regards,

HR

Kartik Sambha

Disclaimer :