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Cyfuture
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Customer Care Executive

Customer Care Executive

Cyfuture

1 - 5 years

0 Lacs

gautam buddha nagar uttar pradesh

Posted:1 month ago| Platform: Shine logo

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Skills Required

computer skills patience good communication skills good customer service skills analytical abilities effective listening skills multitasking skills problemsolving skills attention to detail

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Care representative, your primary responsibility is to provide excellent customer service in a friendly and courteous manner. You must possess sufficient knowledge about our products and services to address customer inquiries effectively. It is essential to adhere strictly to all Company Policies, procedures, code of conduct, and regulatory guidelines when interacting with customers. Safeguarding customers" confidential information and using it only for official purposes is paramount. To excel in this role, you should have strong communication skills and exhibit good analytical abilities. Previous experience in a BPO Voice Process is preferred. Effective listening skills are crucial, as you must listen attentively, understand customers" needs, and offer suitable solutions. The ability to multitask, proficient computer skills, and a willingness to learn new software/CRM systems are essential. Patience, a helpful attitude, attention to detail, and the ability to follow instructions accurately are qualities that will contribute to your success in this role. Your dedication to assisting customers and maintaining a positive demeanor at all times will be key to providing exceptional customer care.,

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Cyfuture

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Faridabad

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Customer Care Executive