Customer Care Executive

We’re looking for a dynamic and enthusiastic Customer Care Executive to join our team and support influencer collaborations, manage social media interactions, and keep our influencer database up-to-date. If you love engaging with people, writing content, and making things happen on social media – we’d love to hear from you!

Key Responsibilities:

• Influencer Collaboration Support:
• Coordinate and communicate with influencers for brand campaigns and product collaborations.
• Maintain and update the influencer database with contact details, collaboration history, performance, etc.
• Track campaign deliverables and ensure timely execution.
• Customer Care & Social Media Engagement:
• Handle customer queries and concerns received via Instagram, DMs, comments, and emails.
• Respond promptly, politely, and helpfully to build positive relationships with our audience.
• Content & Script Assistance:
• Assist in writing short content pieces, video scripts, and captions for reels and stories.
• Brainstorm ideas for influencer campaigns and trending content.
• Social Media Maintenance:
• Help in scheduling posts, engaging with followers, and coordinating with the design team for creatives.
• Monitor competitor activity and trends to support the content strategy.

Required Skills:

• Excellent written and verbal communication
• Strong organizational skills for maintaining influencer records
• A basic understanding of Instagram, YouTube, and influencer marketing
• Ability to multitask and handle customer messages calmly and efficiently
• Creative thinking and attention to detail
• Basic content writing or scriptwriting experience is a plus

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Expected Start Date: 18/08/2025