Customer Support Executive Roles and Responsibilities Here are some of the top customer support executive roles and responsibilities. Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, troubleshooting technical issues, explaining product features, or guiding customers through processes. Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary. Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer’s experience. Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken. Collaborate with other teams within the organisation, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues. Provide customers with a positive and personalised experience, promoting customer loyalty and retention. Manage the customer representative department, train the juniors on understanding the behaviour of clients and keep a good tone. Monitor the performance of the team. Develop guidelines for customer support aligning with the company’s objectives, usually known as documentation.

More Jobs at Arnav Media And Entertainment Private Limited

Area Relationship Manager

Ashok Nagar, Jaipur

Experience: Not specified

INR 0 - 0 Lacs

Customer Care Executive

Sector 59, Noida

Experience: Not specified

INR 0 - 0 Lacs

HR Recruiter

Ashok Nagar, Jaipur

Experience: Not specified

INR 0 - 0 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Support Interview Now

My Connections Arnav Media And Entertainment Private Limited

Download Chrome Extension (See your connection in the Arnav Media And Entertainment Private Limited )

Download Now

Arnav Media And Entertainment Private Limited

2 Jobs

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Bookmarks

Customer Care Executive

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Arnav Media And Entertainment Private Limited

Mock Interview

Download Chrome Extension (See your connection in the Arnav Media And Entertainment Private Limited )

RecommendedJobs for You

Customer Care Executive

Customer Care Executive

Customer Care Executive

Customer Care Executive

Customer Care Executive

Customer Care Executive

Customer Care Executive

Customer Care Executive

Customer Care Executive

Customer Care Executive

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Bookmarks

Personal Settings

Customer Care Executive

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Arnav Media And Entertainment Private Limited