Customer Care Executive and cross selling

0 - 1 years

1 - 2 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Determines requirements by working with customers
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Cross sell

Preferred candidate profile

  • Under Graduates/Graduates

    (Except B-pharm/M-Pharm or those are pursuing higher studies)

  • Basic Telephone Etiquettes and basic computer skills
  • Ability to write, read and speak English to suit business need
  • Agent should be able to communicate in English, Hindi
  • Regional language proficiency as required
  • Decision Making, numerical ability & logical reasoning
  • Customer Focus and Being Attentive

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