Customer Care Executive

• Responding to queries: Respond to customer questions via phone, email, and social media
• Handling complaints: Address customer complaints about products, deliveries, and billing
• Problem solving: Troubleshoot issues and provide solutions like refunds or discounts
• Processing orders: Use technology to process orders and transactions
• Providing information: Offer detailed information about products and services
• Conflict resolution: Prioritize customer relationships and resolve conflicts
• Collaboration: Work with other teams to improve customer satisfaction
• Record keeping: Maintain records of customer interactions and transactions
• Training: Participate in training programs to improve customer service skills

Customer care skills

• Communication: Listen carefully and empathetically to understand customer needs
• Conflict resolution: Use patience, emotional intelligence, and active listening skills
• Product knowledge: Maintain a high level of company product knowledge
• Teamwork: Work well with colleagues and the larger team
• File management: Use file management, spreadsheet, and word processing software

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Life insurance
• Provident Fund

Language:

• English (Required)
• Hindi (Required)

Work Location: In person