Customer Care Engineer

Job Responsibilities

• Support customers with on-site installation, implementation, maintenance, and repair of instruments like HPLC, TEA Product line, etc.
• Install and optimize hardware/software and configurations at customer sites to ensure flawless operation.
• Diagnose and resolve product performance issues promptly.
• Perform maintenance and repairs efficiently, advising customers on preventive measures to ensure efficient product performance.
• Deliver fully coordinated solutions, including peripherals, communications, operating systems, and application software.
• Train other field engineers and customers in the solutions to ensure successful implementation.
• Achieve assigned spares and service revenue targets, ensuring payment collections for transactions with the assigned customer base.
• Report all service activities, including service reports, weekly updates, and expense statements, to maintain clear communication.
• Follow company policies on attendance, travel, safety, and technology use to ensure disciplined operation.

Job Requirements

• Bachelor's degree in Engineering or a related field, or equivalent experience.
• Proven experience in field service or a related technical role.
• Strong problem-solving skills and the ability to diagnose and resolve technical issues.
• Excellent communication skills, both verbal and written.
• Ability to train and mentor peers and customers.
• Willingness to travel extensively to customer sites.