Customer Care Assistant

Verificient Solution Pvt Ltd-Pune- Viman Nagar

0 - 4 years

0 Lacs

maharashtra

Posted:1 week ago| Platform: Shine logo

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Skills Required

customer service order processing product knowledge record keeping complaint resolution

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Service Representative, your role will involve addressing customer questions and concerns through phone calls, emails, or chat messages. You will be responsible for resolving complaints and issues in a timely and professional manner. Additionally, you will handle processing orders, managing returns, and processing refunds. Providing accurate and detailed information about products, services, and company policies to customers will also be a key responsibility. Keeping track of customer interactions and relevant information to maintain customer records will be part of your daily tasks. Key Responsibilities: - Answer phone calls, emails, or chat messages to address customer questions and concerns - Resolve complaints and issues in a timely and professional manner - Process orders, manage returns, and process refunds - Provide accurate and detailed product or service information - Maintain customer records by keeping track of interactions and relevant information Qualifications Required: - Diploma preferred Please note that this position is full-time and permanent, suitable for freshers. The work location is in person, and the schedule is day shift.,

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Verificient Solution Pvt Ltd-Pune- Viman Nagar

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Customer Care Assistant