Customer Assistant

Company Overview:

We are a leading Digital Signature Certificate (DSC) Service Provider offering DSC services across India to various government and private organizations. Our goal is to provide clients with a fast, secure, and seamless service experience.

Job Description:

We are looking for a candidate who understands Digital Signature Certificate (DSC) related processes and can provide effective support to our clients.
The role involves client communication, training, troubleshooting, and ensuring smooth usage of DSC across different platforms.

Key Responsibilities:

• Provide assistance to clients related to Digital Signature Certificates (DSC)
• Handle new DSC applications, renewals, and downloads
• Train clients on DSC installation, signing, token driver, and usage
• Resolve client queries via remote support or phone calls
• Make client follow-up and support calls regarding DSC-related issues
• Maintain client communication records and updates in the system

Required Skills:

• Basic knowledge of computers and the internet
• Familiarity with Email, Google Chrome, Remote Desktop, and PDF signing tools
• Good communication skills (Hindi & English)
• Positive attitude toward customer handling and problem-solving

Qualification:

• Minimum 12th Pass / Graduate (any stream)
• Basic computer knowledge is mandatory

Experience:

• Fresher or Experienced candidates can apply
• Preference will be given to candidates with experience in DSC / Token / Customer Support / IT Support

Job Type:

Full-Time (Office Based)

Location:

Jaipur, Rajasthan

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹15,000.00 per month

Work Location: In person

Speak with the employer
+91 9227672550