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Customer and Sales Engagement Specialist

Customer and Sales Engagement Specialist

1 - 4 years

|

8 - 12 Lacs

Posted:3 days ago| Platform:

Apply

Skills Required

online sales shopify customer service customer engagement cross selling crm tool sales customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer and Sales Engagement Specialist to join our team. The ideal candidate will have a strong background in customer engagement and sales, with excellent communication and interpersonal skills.

Roles and Responsibility

Develop and implement effective customer engagement strategies to drive business growth.
Build and maintain strong relationships with customers to increase loyalty and retention.
Collaborate with the sales team to identify new business opportunities and develop targeted campaigns.
Conduct market research to stay up-to-date on industry trends and competitor activity.
Provide exceptional customer service to ensure high levels of satisfaction and resolve issues promptly.
Analyze customer feedback and provide insights to improve overall customer experience.

Job Requirements

Proven experience in customer engagement and sales, with a minimum of 2 years in a similar role.
Excellent communication, interpersonal, and problem-solving skills.
Strong analytical and organizational skills, with attention to detail and ability to prioritize tasks.
Ability to work in a fast-paced environment and meet deadlines.
Strong knowledge of customer relationship management principles and practices.
Experience with CRM software and data analysis tools is an asset.

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