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Summary
Develop custom software solutions based on customer requirement and specifications for deployments.
Technical
Key responsibilities:
- Create, modify, test, and verify custom Windows solutions for customers on ThinkPad laptop, ThinkCentre desktop, and ThinkStation workstation hardware technology platforms. Some limited support for non-Lenovo hardware may be included based on customer requirements.
- This role will build custom solutions for Fortune 500 and Large Enterprise companies worldwide; must be able to create solutions using various tools (like Microsoft DISM, Windows ADK, Sysprep creating custom OOBE, and a custom in-house manufacturing tool)
- Be able to work with and, if needed, create scripts for customization. Technologies include batch files (*.CMD, *.BAT), PowerShell, AutoIt, VBScript and other scripting technologies
- Work directly with clients to initiate the project engagement to obtain custom imaging and custom BIOS/CMOS requirements; create test plans based on the project requirements and provide test plans to client for approval before beginning the project; provide the client with technical solution documentation; provide test results to the client based on the approved test plans; once the solution has passed all the testing and verification processes and the client approves, it's packaged for manufacturing.
Functional
- Project Management
- Process orientated
- Setting Timelines
- Meeting SLAs
- Collaborate with other teams (can't empathize enough)
- Build rapport and synergy with other internal teams who are internal customers
- Build strong relationship with customers
- Manage multiple projects and customers
- Be open and confident working with global teams across different regions and cultures
- Lead communication with internal and external customers as an SME
Requirements
- Degree in Information Technology or related discipline.
- Five to Six (5-6) years of relevant experience in OS Imaging, customization and deployment for enterprise hardware
- Having a solid understanding of the process of how operating systems are laid out and loaded and know how to configure operating systems. Knowledge of Unattend.XML usage, registry and other locations for image customization is required.
- Ability to work closely with various internal teams, such as sales, project management.
- Ability to prioritize tasks in a fast-paced environment while keeping quality of the work high as you will be working on several projects simultaneously.
- Clear written and verbal communication skills
- Customer focused and result driven attitude.
- Past work experience with global teams across regions
- Collaborative skills to work with other teams within lenovo.
- Ownership
Should Have
- Fluent in English communication both spoken written.
- BOLD and Dynamic to work with customers across different regions and cultures
- Strong problem-solving and client facing skills
- Process oriented.
- Some MS Excel and Reporting
- Attention to detail
- Ability to work on multiple projects simultaneously
- Walk-in with an I own this attitude (MUST HAVE can't emphasize enough)
Technical Knowledge
- Windows OS (Windows 10, Windows 11, Windows PE)EFI
- SCCM, MDT (applications / packaging / driver management / task sequence development / scripting and troubleshooting
- In-depth knowledge of HW systems
- Intune, Autopilot and Azure AD
- Virtualization Hyper-V, VMware
- Remote management (AMT, Dash, KVMs)
- PowerShell
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
