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CTS QA Specialist

CTS QA Specialist

Visa

2 - 7 years

7 - 8 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

System testing Automation Manual testing Manager Quality Assurance Networking Windows Test cases Information technology Analytics Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a member of the Corporate Technology Support Team, the CTS QA Specialist will be responsible for implementing comprehensive testing frameworks and automation solutions that enable rapid, accurate, and agile testing of workstation environment releases
The successful candidate will be technically proficient with excellent customer service skills
The CTS QA Specialist must possess a solid understanding of End User Support technologies for PC and Mac OS platforms, along with expertise in QA methodologies and automation tools including Automation Anywhere, PowerShell, Python, Bash, and AppleScript
This role focuses on designing, automating, managing, optimizing, and building test cases to ensure defect-free releases to the workstation environment
Automation is the cornerstone of this position, directly impacting the end user experience and optimal workstation environment performance
The successful candidate will be evaluated on their ability to increase test coverage through automation while reducing manual testing effort, and on the quality of automated reporting systems that clearly demonstrate test case success rates for change control meetings

Key Focus Areas:

The ideal candidate should be passionate about:

Automation Excellence

Comprehensive Test Automation
: Develop, implement, and maintain robust automated testing frameworks using Automation Anywhere, Python, PowerShell, and AppleScript

CI/CD Integration
: Integrate automated tests into CI/CD pipelines to enable continuous testing throughout the release lifecycle to include:

Automated Test Execution
: Configuring tests to run automatically whenever code changes are pushed or new builds are created

Pipeline Integration
: Embedding test scripts directly into deployment pipelines using tools like Jenkins, Azure DevOps, GitLab CI, GitHub Actions, etc

Gated Deployments
: Setting up quality gates that prevent deployments from proceeding if critical tests fail

Environment Consistency
: Ensuring tests run against environments that closely match production

Feedback Loops
: Providing immediate test results to developers and IT teams after each test run

Reporting Integration
: Generating automated test reports as artifacts of the CI/CD process that can be presented during change control meetings

Parallel Testing
: Running multiple tests simultaneously to reduce overall testing time in the pipeline

Self-healing Test Scripts
: Create intelligent test scripts capable of adapting to minor UI changes to reduce maintenance overhead.

Testing & Quality Assurance

Functionality Testing
: Conduct thorough testing for all workstation releases including patches, software releases, drivers, policies, and other deployments for both PC & Mac environments

Patch and Driver Testing
: Rigorously test patches, drivers, and BIOS updates to ensure zero negative impact on application performance or functionality

Regression Testing
: Implement automated regression test suites to quickly validate that new changes dont break existing functionality

Reporting & Analytics

Automated Reporting
: Design and implement automated reporting solutions that provide real-time visibility into test execution results and quality metrics

Change Control Documentation
: Generate comprehensive test summary reports for change control meetings, highlighting test coverage, pass/fail rates, and risk assessments

Trend Analysis
: Develop dashboards to track quality trends over time and identify recurring issues for proactive resolution

Collaboration & Process Improvement

Cross-functional Collaboration
: Work closely with development and IT teams to identify and resolve issues efficiently

Stakeholder Communication
: Effectively communicate findings and recommendations to stakeholders at all levels

Continuous Improvement
: Stay updated with the latest QA technologies and best practices to continuously enhance testing processes

Documentation & Knowledge Sharing
: Maintain thorough documentation of test scripts and processes, and actively share knowledge with team members

Metrics & KPIs

Quality Dashboards
: Partner with analytics teams to implement comprehensive dashboards that demonstrate the effectiveness of QA efforts

Release Readiness Metrics
: Establish clear, quantifiable metrics to determine release readiness for change control approval

Automation ROI Tracking
: Measure and report on the ROI of automation initiatives, including time saved and defect prevention rates

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications 3 or more years of work experience with a bachelors Degree or more than 2 years of

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