CTS QA Specialist

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa Corporate IT (CIT) group has embarked on a major transformation journey to become a true engineering organization where customer experience and end user support are paramount. We are consolidating our Operational functions to provide world-class support to our end users. As a member of the Corporate Technology Support Team, the CTS QA Specialist will be responsible for implementing comprehensive testing frameworks and automation solutions that enable rapid, accurate, and agile testing of workstation environment releases. The successful candidate will be technically proficient with excellent customer service skills.

The CTS QA Specialist must possess a solid understanding of End User Support technologies for PC and Mac OS platforms, along with expertise in QA methodologies and automation tools including Automation Anywhere, PowerShell, Python, Bash, and AppleScript. This role focuses on designing, automating, managing, optimizing, and building test cases to ensure defect-free releases to the workstation environment. Automation is the cornerstone of this position, directly impacting the end user experience and optimal workstation environment performance. The successful candidate will be evaluated on their ability to increase test coverage through automation while reducing manual testing effort, and on the quality of automated reporting systems that clearly demonstrate test case success rates for change control meetings.

Key Focus Areas:

The ideal candidate should be passionate about:

Automation Excellence

• Comprehensive Test Automation

• CI/CD Integration

• Automated Test Execution

• Pipeline Integration

• Gated Deployments

• Environment Consistency

• Feedback Loops

• Reporting Integration

• Parallel Testing

• Self-healing Test Scripts

Testing & Quality Assurance

• Functionality Testing

• Patch and Driver Testing

• Regression Testing

Reporting & Analytics

• Automated Reporting

• Change Control Documentation

• Trend Analysis

Collaboration & Process Improvement

• Cross-functional Collaboration

• Stakeholder Communication

• Continuous Improvement

• Documentation & Knowledge Sharing

Metrics & KPIs

• Quality Dashboards

• Release Readiness Metrics

• Automation ROI Tracking

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experiencePreferred Qualifications3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.