CSR - Drayage

As a Customer Service Representative in the logistics industry, you will be responsible for handling and responding to customer emails promptly, ensuring timely updates are provided. Your role will involve managing load acceptance and appointment bookings through email communication while also offering customers accurate ETA updates. It is crucial to have a solid understanding of tracking and tracing shipments, along with proficiency in using Transportation Management Systems (TMS). In this position, experience in handling drayage shipments is essential, coupled with strong verbal and written communication skills. Your problem-solving and decision-making abilities will be put to the test to provide effective solutions to customer inquiries. An understanding of the trucking industry is preferred, and maintaining attention to detail and accuracy is key. The ability to multitask and prioritize tasks efficiently is crucial for success in this role. Previous experience in logistics customer service is a requirement for applicants. This position is full-time and permanent, with benefits including leave encashment and Provident Fund. The work schedule is during the night shift, with performance bonuses and yearly bonuses offered. The ideal candidate should hold a Bachelor's degree and have at least 1 year of total work experience, preferably in customer service. Proficiency in English is preferred for effective communication with customers and colleagues.,