CSE

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About Manohar Filaments

Manohar Filaments

Role Summary

Customer Support Executive (CSE)

Key Responsibilities

• Handle

  customer inquiries

  via email and phone professionally and promptly.
• Coordinate with

  production, dispatch, and sales teams

  for order processing and delivery updates.
• Maintain accurate

  customer records and order details

  in the system.
• Track and follow up on

  pending orders, dispatch status, and payments

  .
• Prepare and share

  MIS reports, order summaries, and client updates

  regularly.
• Manage

  customer feedback, complaints, and queries

  to ensure timely resolution.
• Support the sales team with documentation, quotations, and data management.
• Maintain strong relationships with key customers to ensure repeat business.
• Collaborate with internal departments to ensure

  customer requirements

  are met on time.

Required Skills & Qualifications

• Graduate / Postgraduate in

  Commerce, Business Administration, or any relevant field

  .
• 13 years of experience in

  customer service or coordination

  (manufacturing/textile industry preferred).
• Excellent

  written and verbal communication skills

  .
• Proficiency in

  MS Excel, Word, and email communication

  .
• Strong organizational, follow-up, and multitasking abilities.
• Team player with a

  customer-centric approach

  .