CSE (Customer Support Executive)

Job Description:

We are looking for a Customer Support Executive to handle inbound and outbound calls, emails, and chat inquiries from US-based customers. The ideal candidate will assist travelers with bookings, cancellations, itinerary changes, and general travel-related queries while ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle customer queries via phone, email, and chat in a professional and courteous manner.
• Assist customers with flight, hotel, and package bookings, modifications, and cancellations.
• Provide accurate information regarding travel policies, fare rules, visa requirements, and other related services.
• Coordinate with airlines, hotels, and internal departments to resolve customer issues.
• Upsell or cross-sell travel products when appropriate.
• Maintain detailed records of customer interactions and transactions.
• Ensure service quality and adhere to company standards and performance metrics.

Key Requirements:

• Experience: 1–3 years in a customer support role (preferably in a travel or BPO environment).
• Education: Bachelor’s degree or equivalent qualification.
• Skills:
• Excellent spoken and written English communication skills.
• Strong knowledge of GDS systems (e.g., Amadeus, Sabre, Galileo) – preferred.
• Good understanding of US geography and travel regulations.
• Ability to work under pressure and handle escalations effectively.
• Strong problem-solving and multitasking abilities.
• Availability: Willing to work US time zones (night shift).

Key Highlights:

• Attractive salary + performance incentives.
• Opportunity to work with an international customer base.
• Comprehensive training and growth opportunities.
• Supportive work environment with career development focus.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹32,569.00 per month

Benefits:

• Commuter assistance
• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person