CSD Manager

About the Role

The CSD Executive will be responsible for managing customer interactions, resolving queries, ensuring customer satisfaction, and supporting overall service operations. This role requires strong communication skills, problem-solving abilities, and a customer-centric mindset.

Key Responsibilities

• Handle incoming customer calls, emails, chats, and service requests.
• Provide accurate information and timely resolutions to customer queries.
• Maintain high levels of customer satisfaction by delivering professional and courteous support.
• Document customer interactions, issues, and resolutions in the system (CRM/ERP).
• Coordinate with internal teams (Sales, Operations, Technical, etc.) for quicker issue resolution.
• Escalate complex cases to seniors or relevant departments when required.
• Follow up with customers to ensure issues are resolved completely.
• Identify recurrent issues and share feedback for process improvement.
• Assist in maintaining service level standards (TAT, quality, productivity).
• Prepare daily/weekly/monthly reports as required by the management.

Required Skills & Qualifications

• Bachelor’s degree in any field (preferred).
• 1-4 years of experience in customer support/service (Freshers can also apply).
• Excellent verbal and written communication skills.
• Strong problem-solving ability and patience when dealing with customers.
• Basic knowledge of CRM tools and Microsoft Office.
• Ability to multitask, prioritize, and manage time effectively.
• Positive attitude and willingness to learn.

Key Competencies

• Customer-centric approach
• Active listening
• Conflict resolution
• Professional communication
• Attention to detail
• Team collaboration

Why Join Us?

• Friendly and supportive work environment
• Opportunities for growth and learning
• Performance-based incentives
• Exposure to cross-functional teams

Contact us on Email: ansarimadiha@pearlorganisation.com or Call or WhatsApp us on : 92582 36925

Job Types: Full-time, Permanent

Pay: From ₹30,000.00 per month

Benefits:

• Food provided
• Health insurance

Work Location: In person