CSA - Supermarket

Job Opportunity CSA (Customer Service Associate), Supermarket

Key Responsibilities:

• Serve as the first point of contact for customers, addressing inquiries, concerns, and requests with courtesy and efficiency.
• Deliver accurate information about products, services, and policies while ensuring a smooth shopping experience.
• Handle customer complaints and resolve issues promptly to maintain customer satisfaction and loyalty.
• Manage communication across various channels, including phone, email, and chat support.
• Assist with order processing, returns, and troubleshooting customer-related concerns.
• Support the development of long-term customer relationships by promoting loyalty programs and personalized assistance.

Required Skills & Attributes:

• Strong communication and interpersonal abilities.
• Problem-solving skills with a customer-centric approach.
• Ability to handle multiple queries and work in a fast-paced environment.
• Familiarity with CRM tools and customer support processes will be an advantage.

Role Details:

• Role: Customer Service Associate
• Industry: Retail
• Department: Customer Success, Service & Operations
• Employment Type: Full-Time, Permanent
• Role Category: Customer Success & Support Other

Education:

• UG: Any Graduate
• PG: Any Postgraduate

Key Skills:

• Customer Care | Customer Support | CSA | BPO | Voice & Non-Voice Process | Chat/Email Support | Troubleshooting | CRM | Customer Handling | Loyalty Programs | Back Office | Business Development | Communication Skills | Marketing