Shine.com Hiring For More Retail

Job Opportunity CSA (Customer Service Associate), Supermarket More Retail Limited is seeking enthusiastic Customer Service Associates to be part of our growing team and build a rewarding career in retail. Key Responsibilities: Serve as the first point of contact for customers, addressing inquiries, concerns, and requests with courtesy and efficiency. Deliver accurate information about products, services, and policies while ensuring a smooth shopping experience. Handle customer complaints and resolve issues promptly to maintain customer satisfaction and loyalty. Manage communication across various channels, including phone, email, and chat support. Assist with order processing, returns, and troubleshooting customer-related concerns. Support the development of long-term customer relationships by promoting loyalty programs and personalized assistance. Required Skills & Attributes: Strong communication and interpersonal abilities. Problem-solving skills with a customer-centric approach. Ability to handle multiple queries and work in a fast-paced environment. Familiarity with CRM tools and customer support processes will be an advantage. Role Details: Role: Customer Service Associate Industry: Retail Department: Customer Success, Service & Operations Employment Type: Full-Time, Permanent Role Category: Customer Success & Support Other Education: UG: Any Graduate PG: Any Postgraduate Key Skills: Customer Care | Customer Support | CSA | BPO | Voice & Non-Voice Process | Chat/Email Support | Troubleshooting | CRM | Customer Handling | Loyalty Programs | Back Office | Business Development | Communication Skills | Marketing