CSA for International Voice Process

Please check the below job description.
Designation: Customer Support Associate – UK Voice ProcessWorking: 5 Days a week (Rotational week Offs)Shift: Day / Night Shift – UKShift Time: It will change as per Day Light SavingType of Process: UK Voice ProcessInbound Process: Non-Sales Profile

Role & responsibilities:

1. Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured
2. Respond to the needs of customers and provide excellent customer service.3. Complete call logs and reports handover jobs if needed.4. Chasing jobs already logged onto the system to ensure that the Contractor has attended the clients site.5. Obtaining authorization as appropriate for works exceeding set guidelines6. Using email to inform and receive instruction.7. Dealing with emails relating to order/quote approvals and queries from Contact Centre Agents and Contractors.8. Monitoring overdue orders through to completion.9. Ensuring set performance targets and KPI’s are met.10. Managing and resolve customer complaints.11. To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company’s Health and Safety Policy12. Any other reasonable duties which may be requested.

Candidate Should have minimum 2 Years exp. with International Voice process (Outbound / Inbound) calls.

Excellent English verbal & written communication skills.
International Inbound & Outbound call experience.

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹540,000.00 per year

Benefits:

• Health insurance
• Internet reimbursement
• Provident Fund

Language:

• English (Required)

Location:

• Satellite, Ahmedabad, Gujarat (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

Expected Start Date: 18/08/2025